JOB TITLE: OPERATOR AND DIGITAL MARKETING MANAGER, MALAYSIASCOPE: MALAYSIABUSINESS CONTEXT AND MAIN PURPOSE OF THE JOBAt Unilever Food Solutions, our purpose is to Free Chefs to love what they do. We work with Hotels, Restaurants and Caterers to create exciting menus that are good for diners, and good for the planet. Our brands include Knorr, Best Foods and Lipton— trusted and used by chefs and F&B operators every day.We’re searching for an Operator Experience Manager to own and champion the customer experience of our priority customer segments. Using data and insight you will design the overall experience strategy and develop and execute the right journey and solutions—channel basket, services, campaigns and content-- to the right customer at the right time, in the right place.You will lead cross-functional collaboration to deliver high-quality, personalized customer interactions in each step of the journey, to achieve customer happiness and satisfaction with UFS and our brands.MAIN ACCOUNTABILITIESCUSTOMER INSIGHT AND STRATEGYUses local data and insight, global foresight and deep customer understanding to define the Customer Experience (CX) Strategy for the target segmentDevelops multi touchpoint journeys that help UFS attract, engage and retain customersDesigns optimal processes to support the journeys.EXECUTION, MONITORING AND OPTIMIZATIONExecutes, tracks, and optimizes all aspects of CX:Deploy and amplify product innovation + brand activation / campaigns + servicesCurate and deploy relevant always-on contentManage SEO Media planning and budgeting to drive awareness, engagement and sale. Works with agency to ensure efficiency of paid media, capability building, reporting & optimization. Drives lead generation, lead nurturing, scoring and management through to sale to help marketing and sales teams work smarter and fasterContinuously reports & optimizes journeys whilst providing insights and recommended actions to the teams that impact the journeys (i.e. marketing, sales, telesales, customer care).Conducts monthly/quarterly review to include competitive price monitoring, trends scanning and sales performance analysis, to optimize performance and meet business targetsKeeps connected with F&B industry trends relevant to the target segmentManages the budget to achieve CX and growth ambitionsManages marketing routine tasksTEAM COLLABORATION AND LEADERSHIPLeads cross-functional teams (Data, Business Tech, Sales, Trade Marketing, Category Marketing, Sales Operations) to deliver high quality, personalized interactions at each step of customer journeyEnsures strong collaboration and co-ownership of the CX within the teamsChampions Customer-Centricity throughout the organizationWHAT WE ARE LOOKING FOR? Passion points:Highly self-motivated and self-starterCustomer-love: data savvy, passion to make customers’ lives betterFood and Out-of-homeBuilding high-performing and sustainable businessesWilling to travel 25% of time for customer immersionsSkills & Strengths:Data and insight analysisMarketing strategy developmentExecution, monitoring and optimization with strong ability to prioritize and meet deadlinesAgility in a complex organizationTeam collaboration catalyst - harness the collective energy, collaborate within teamsExperience8+ years of marketing, digital and CX experience.Data analysis, creative problem solvingProject conceptualization and executionBudget managementBrand ActivationMedia planningNice to Have: Sales Experience and/or Category/Innovation experienceARE YOU INTERESTED?Please apply online and add your updated resume. Your application will be reviewed against our requirements and we will be in touch to provide you with an update on the status of your application if shortlisted. Earlier this year (March 2026), Unilever announced an agreement to separate our Foods business. Our Foods business, including brands such as Hellmann's and Knorr, will join forces with McCormick to become a global flavour leader, with leading positions across spices, seasonings, condiments and complementary food categories, supported by a strong retail and foodservice platform. McCormick has 135+ years of heritage, a presence in 150+ countries and territories, and a portfolio of trusted brands. The transaction remains subject to consultation, regulatory approvals and other customary closing conditions with a targeted deal close of mid-2027.Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.