Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. Job Description: Why This RoleUniphore is at an inflection point. The platform is mature, the market is moving, and enterprise customers are ready to deploy agentic AI at scale but only with a delivery partner who can meet them where they are, not hand them a playbook and walk away.The Regional Delivery Leader for America West is not a project manager with an impressive title. This is the person who defines what great AI delivery looks like in the field, who builds the embedded delivery capability, earns trust at the C-suite, and turns early deployments into long-term platform adoption.If you have built Forward Deployed Engineering teams, lived inside enterprise transformation programs, and understand that it’s a new delivery reality - this role was designed for you.The RoleAs Regional Delivery Leader, you own delivery success and business performance across America West, one of Uniphore’s four global regions. You are accountable for how the region performs: commercially, operationally, and in terms of customer outcomes.You partner with Sales before the contract is signed and remain the senior delivery authority through go-live and beyond. You build the team, govern the portfolio, and set the standard for how Uniphore delivers, not through oversight alone, but through the credibility you bring into every room.At the center of your delivery model is the Forward Deployed Engineering (FDE) capability: a team of embedded technical and business practitioners who work inside customer environments, accelerating adoption and compressing time-to-value in ways traditional PS models cannot.What You Will DoBuild and Lead the FDE TeamThis is your most important mandate. The FDE model is how Uniphore delivers differentiated, embedded value — and you will build it in the West from the ground up.Hire, develop, and deploy Engineering FDEs, Delivery FDEs, and Industry Value Engineers (IVEs) across regional accountsDefine FDE engagement models: embedded on-site, remote retainer, and GSI co-delivery — matched to customer complexity and commercial structureBuild FDE playbooks, onboarding frameworks, and skill matrices that scale with the teamManage FDE utilization and ensure billable productivity supports regional margin targetsDevelop the Deployment Strategist capability within the FDE team: practitioners who combine deep platform fluency with the ability to frame outcomes in business languageOwn the Sales PartnershipEngage as the senior delivery voice in the sales cycle — validating scope, confirming deliverability, and building customer confidence before the ink driesEnsure all services are appropriately structured: FDE resoources, PoV Sprints, and partner co-delivery arrangementsIdentify delivery risk, dependency, and constraint earlyShape commercial constructs that are both winnable for Sales and sustainable for DeliveryDrive Customer OutcomesServe as the delivery executive for key regional accounts throughout the customer lifecycleLead executive steering committees, program risk reviews, and quarterly business reviewsGuide customers from initial deployment through enterprise-scale adoption of the Uniphore platformBuild C-level relationships that generate expansion, reference value, and long-term partnershipGovern the Regional PortfolioOwn delivery margin, and financial accountability across all active and upcoming engagements in the WestDrive portfolio-level prioritization, balancing customer commitments, team capacity, and commercial healthProactively monitor program health and intervene in escalated or at-risk situations before they become visible to the customerImplement KPIs for on-time, on-budget delivery, utilization, customer satisfaction, and value realizationWhat Success Looks Like — Year OneFDE team is hired, deployed, and operating at target utilization across at least three anchor accountsPoV Sprint model is live and being used as the standard pre-sales engagement in the WestRegional delivery margin is on-plan and improving quarter over quarterTwo or more customers have expanded from initial deployment to broader platform adoptionYou are known by name in your customers’ C-suites not as a vendor, but as a transformation partnerWhat We Are Looking For12+ years in delivery leadership, consulting, or services — with direct experience building and scaling embedded or Forward Deployed Engineering teamsProven track record deploying FDE or technical delivery models in complex enterprise environments, including retainer-based and GSI co-delivery structuresP&L ownership experience in a delivery organization — you understand margin, utilization, and the levers that drive bothDeep domain fluency in one or more of: BPO/CX, financial services, insurance, healthcare, or telecomExperience leading enterprise AI, data, or platform transformation programs from pilot to production at scaleExecutive presence that earns credibility in both the sales room and the customer boardroom Hiring Range: $220,000 – $291,000 OTE — for Primary Location Palo Alto, CAThe specific rate will depend on the successful candidate's qualifications and prior experience.In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life.Hiring Pay Range:$232,900 - $291,100Benefits: In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life.Location preference:USA - CA - Palo AltoUniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.