Job Description

Locations

• USA, NC, Charlotte

Skills Required

• MS Excelintermediate

Required Qualifications

• Bachelor’s Degree preferred (degree)
• 5 years industry experience or on the job/in house training (experience, 5 years)
• Ability to effectively plan, organize, communicate, and delegate (experience)
• Good communication and math skills (abstract reasoning) (experience)
• Problem solving skills and ability to multi-task (experience)
• Working knowledge of MS Excel, Word, PowerPoint, SURI, and general office equipment (experience)
• Strict adherence to the code of business conduct (experience)
• Strong interpersonal skills with emphasis on coaching (experience)
• Ability to multi-task, plan and organize time (experience)
• Valid driver's license with acceptable driving record (experience)

Preferred Qualifications

• 5 years industry experience or on the job/in house training (experience, 5 years)
• Ability to effectively plan, organize, communicate, and delegate (experience)
• Good communication and math skills (abstract reasoning) (experience)
• Problem solving skills and ability to multi-task (experience)
• Working knowledge of MS Excel, Word, PowerPoint, SURI, and general office equipment (experience)
• Strict adherence to the code of business conduct (experience)
• Strong interpersonal skills with emphasis on coaching (experience)
• Ability to multi-task, plan and organize time (experience)
• Valid driver's license with acceptable driving record (experience)

Responsibilities

• Supervise a team of Outbound Sales Reps in their daily duties and support the Management team
• Assist with the measurement of job performance based on clearly understood common goals – established key performance indicators
• Develop Outbound Sales Reps sales acumen by teaching and coaching the reps on the talk tracks
• Administrative duties include monitoring phone service levels, daily personnel hours including breaks, lunch, arrival times, etc.
• Responsible for helping to resolve issues where staff needs assistance – following the established escalation process
• Cross-train staff to a degree which gives each employee a basic understanding of the others primary purpose with an emphasis on job interdependencies
• Coordinate training and ensure compliance with all department processes and procedures, corporate policies, and relevant government regulations
• Responsible for driving overall Active Customer Growth, Used Sales and YoY Rental revenue growth for the Book of Business’ assigned to Outbound Sales Reps
• Other duties assigned as needed
• Supervise a team of Outbound Sales Reps in their daily duties and support the Management team
• Assist with the measurement of job performance based on clearly understood common goals – established key performance indicators
• Develop Outbound Sales Reps sales acumen by teaching and coaching the reps on the talk tracks
• Administrative duties include monitoring phone service levels, daily personnel hours including breaks, lunch, arrival times, etc.
• Responsible for helping to resolve issues where staff needs assistance – following the established escalation process
• Cross-train staff to a degree which gives each employee a basic understanding of the others primary purpose with an emphasis on job interdependencies
• Coordinate training and ensure compliance with all department processes and procedures, corporate policies, and relevant government regulations
• Responsible for driving overall Active Customer Growth, Used Sales and YoY Rental revenue growth for the Book of Business’ assigned to Outbound Sales Reps

Benefits

• general: United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email careers@ur.com for assistance.
• general: At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service—leadership, discipline, integrity, and teamwork—are the same values that drive our success. With many veterans already part of our team, we’re ready to help you transition into a rewarding career.
• general: United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability.

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