Service Writer
United Rentals
Service Writer
Job Description
Great company. Great people. Great opportunities.If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals! As a Service Writer, you will be responsible for service and maintenance related administrative duties. These duties include but are not limited to work order completion, technician time tracking, warranty recovery and preventive maintenance currency. You are also responsible for scheduling, maintaining equipment files, processing service related invoices, handling customer inquiries and keeping the service department informed with respect to service bulletins and general information.What you'll do:Work Order Completions, such as opening and closing work orders with accurate informationTechnician Time Reporting, ensure all paid hours available for work are recorded accurately and timelyEnsure that all tasks eligible for warranty are created and submitted for warrantyMonitor warranty reporting to ensure that all claims are properly brought to closureRun Preventive Maintenance reports and schedule work as appropriate to maintain a high level of fleet currencyHandle equipment maintenance related issues with a high sense of urgencyKeep Management informed of customer concernsEnsure all service-related invoices are properly coded within the correct General LedgerOther duties assigned as neededRequirements:High School diploma or equivalentValid driver's license with acceptable driving record1 – 2 years experience in a shop or service environmentBasic computer skillsAttention to detailAbility to multi-task in a busy environmentHigh sense of urgency with respect to customer serviceSuperior customer service, teamwork and verbal/written communication skillsThis position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures.Why join us?We don’t just “talk the talk!” We’re an award-winning company (recently named a Glassdoor Best Place to Work in 2026) that truly cares about our people - That’s why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:Paid Parental LeaveUnited Compassion FundEmployee Discount ProgramCareer Development & Promotional OpportunitiesAdditional Vacation Buy Up Program (US Only)Early Wage Access through Payactiv (US Hourly Only)Paid Sick LeaveAn inclusive and welcoming cultureExplore our comprehensive U.S. benefit offerings For Canadian benefits, click hereUnited Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email careers@ur.com for assistance.At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service—leadership, discipline, integrity, and teamwork—are the same values that drive our success. With many veterans already part of our team, we’re ready to help you transition into a rewarding career.United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability.
Locations
- USA, PA, Oakdale
Skills Required
- shopintermediate
Required Qualifications
- High School diploma or equivalent (experience)
- Valid driver's license with acceptable driving record (experience)
- 1 – 2 years experience in a shop or service environment (experience, 2 years)
- Basic computer skills (experience)
- Attention to detail (experience)
- Ability to multi-task in a busy environment (experience)
- High sense of urgency with respect to customer service (experience)
- Superior customer service, teamwork and verbal/written communication skills (experience)
- High School diploma or equivalent (experience)
- Valid driver's license with acceptable driving record (experience)
- 1 – 2 years experience in a shop or service environment (experience, 2 years)
- Basic computer skills (experience)
- Attention to detail (experience)
- Ability to multi-task in a busy environment (experience)
- High sense of urgency with respect to customer service (experience)
- Superior customer service, teamwork and verbal/written communication skills (experience)
- This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures. (experience)
Responsibilities
- Work Order Completions, such as opening and closing work orders with accurate information
- Technician Time Reporting, ensure all paid hours available for work are recorded accurately and timely
- Ensure that all tasks eligible for warranty are created and submitted for warranty
- Monitor warranty reporting to ensure that all claims are properly brought to closure
- Run Preventive Maintenance reports and schedule work as appropriate to maintain a high level of fleet currency
- Handle equipment maintenance related issues with a high sense of urgency
- Keep Management informed of customer concerns
- Ensure all service-related invoices are properly coded within the correct General Ledger
- Other duties assigned as needed
- Work Order Completions, such as opening and closing work orders with accurate information
- Technician Time Reporting, ensure all paid hours available for work are recorded accurately and timely
- Ensure that all tasks eligible for warranty are created and submitted for warranty
- Monitor warranty reporting to ensure that all claims are properly brought to closure
- Run Preventive Maintenance reports and schedule work as appropriate to maintain a high level of fleet currency
- Handle equipment maintenance related issues with a high sense of urgency
- Keep Management informed of customer concerns
- Ensure all service-related invoices are properly coded within the correct General Ledger
Benefits
- general: United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email careers@ur.com for assistance.
- general: At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service—leadership, discipline, integrity, and teamwork—are the same values that drive our success. With many veterans already part of our team, we’re ready to help you transition into a rewarding career.
- general: United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability.
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