At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.Job DescriptionPosition HighlightsProvides exceptional customer service by professionally handling customer inquiries, requests, and issue resolution through telephone interactionsConducts thorough research and analysis to deliver timely, accurate, and effective solutions that meet customer needs while ensuring a positive customer experienceResolve customer inquiries and issues efficiently, with a focus on first-contact resolutionProvide accurate account information and guidance on banking products and servicesInvestigate, resolve, or appropriately escalate customer disputes and concernsCorrect payment errors and process fee adjustments or financial charge revisions when warrantedPerform account maintenance and updates in accordance with established proceduresManage lost or stolen cards ensuring prompt action to protect customer accountsResearch and resolve cardholder account issues while maintaining compliance with applicable policies and proceduresBasic QualificationsHigh school diploma or equivalentTypically four to five years of relevant customer service, banking, or financial services experiencePreferred Skills and ExperienceBilingual fluency in both English and French is required.Comprehensive knowledge of banking products, services, policies, procedures, and regulatory requirementsStrong customer service, communication, and interpersonal skills with the ability to build rapport and trustDemonstrated problem-solving, analytical, and conflict-resolution capabilitiesProven ability to manage challenging customer interactions with professionalism and empathyProficiency in navigating multiple software applications, including Microsoft Office SuiteAbility to identify issues, determine appropriate solutions, and escalate concerns when necessaryEffective organizational and time-management skills, with the ability to balance productivity goals while maintaining exceptional service standardsStrong attention to detail and commitment to delivering accurate, high-quality work in a fast-paced environmentHybrid/flexible scheduleThe role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Benefits: Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Posting may be closed earlier due to high volume of applicants.