At U.S. Bancorp India, we’re on a journey to do our best. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bancorp India gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.Job DescriptionThe Archer Engineer provides software configuration along with technical support for the -Legal, Compliance, and Privacy Technology team.The right candidate will play a critical part in diagnosing issues, solving problems and configuring applications to enable business processes and activities.The Archer Engineer develops, tests, implements, and supports both new and changes to existing GRC technologies through a Software Development Life Cycle.Job duties / responsibilities:Manage daily workload to ensure assigned timelines are metManage and prioritize multiple tasks simultaneouslyProvide best-in-class customer support to internal teams and employees across the enterprise including:Monitoring and managing incoming support tickets/requestsResponding to user support tickets/requests and troubleshooting issues, including prompt incident responsesSupporting shared mailboxes, including help questions, research requests, and access-related inquiriesMonitor and respond to internal customers questions in the Viva Engage community.Performing data imports and data feedsCompleting single-record data modifications and data correctionsSupporting day-to-day platform operations and maintenance activitiesPrompt resolution of incidentsMonitor for data feed or autosys job failures, resolve issues, and rerun as neededImplement monthly organization hierarchy data changes.Support attestations process including data preparation and running data feeds as neededComply with all policy requirements surrounding Incident, Change and Problem ManagementConsult with internal customers to elicit, explain, translate and refine business/technical requirementsResearch existing configuration architecture to understand current processes and functionalityCommunicate technical information to non-technical individualsEnsure timely completion of internal customers priority driven needsDevelop a full understanding of how in-scope applications, utilities, and processes function; infrastructure, administration, user interface, etc.Document technical architectural designs and business logic solutionsAssist in the planning of design, build, test and implementation phasesEnsure alignment with development, implementation and performance standardsParticipate in unit, integration and user acceptance testingUtilize agile principles within planning, development, and communicationProvide consultation services to internal customers as well as internal team resourcesPerform other projects or miscellaneous duties as requested or assignedBasic Qualifications- Bachelor's degree, or equivalent work experience- 5 years of relevant experience monitoring, managing and responding to incoming support tickets/requests in ArcherRequirements of qualified candidate:· 5+ years of application configuration experience in Archer, preferably 2024.09 or newer.· Strong analytical and critical thinking, problem solving skillset· Extensive technical troubleshooting experience· Self-motivated, quick learner with exceptional time management· Excel at verbal and written communication· Able to juggle multiple projects simultaneously; seamlessly multitask· Understanding of Operational Risk Programs, a plus· Advanced experience developing formulas in Microsoft Excel, a plusKey CompetenciesStrong backend engineering mindset.Excellent problem-solving and analytical abilities.Effective communication and collaboration skills.Ability to work in a fast-paced Agile environment.Strong documentation and knowledge-sharing practicesStrong analytical, debugging, and problem-solving skills. Experience - 5 YearsShift Timings - 11 AM - 8 PMLocation - Chennai Location expectations This role requires working from a U.S. Bank location three (3) or more days per week If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Posting may be closed earlier due to high volume of applicants.This is an U.S. Bancorp India posting. U.S. Bancorp India is a part of the U.S. Bank family.