About UsVisa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.Job DescriptionRole Purpose:As a key member of the CEMEA Hub Loyalty Solutions team, the Loyalty Product Manager leads end-to-end delivery and ongoing optimization of Visa's loyalty capabilities. You will orchestrate cross-functional teams, vendors, and client stakeholders to translate business objectives into technical solutions that launch on time, perform to target, and drive revenues.This role operates in alignment with Visa's Leadership Principles: Lead Courageously, Obsess About Customers, Collaborate as One Visa, and Execute with Excellence, which guide how we think, decide, and deliver every day.Key Responsibilities:New Product Design, Product Enhancements and Commercialization:Lead all efforts with vendors and technology teams to design Loyalty Product solutions and enhancements to existing solutions according to market needs, including CVP, UX, marketing communicationsCollaborate with Vendor and Client Loyalty teams to help create compelling value-add programs, customer experience enhancements and consumer engagement initiativesLead the commercial construct, vendor negotiations, regional pricing approvals, vendor and client pricing finalization, business case and Annual Operating Plan finalization with all Sub RegionsLead all market pre-assessments with regional business development, BPO and Product teams to identify potential client base, pricing, revenue models and funding modelsDevelop per market sales and launch plan in conjunction with regional Solutions, BD and Marketing teamsCollaborate with Global teams on incorporating Visa assets and new capabilities into each client programGo to Market & Sales Leadership:Lead sales to new issuers across CEMEA markets with BD’s and sub regional loyalty and product delivery teamsLead the Market launch including program content, communication methodology (VBNS, campaigns), program opt-out management, contract management, MDF utilization tracking Prioritize all integration efforts with target launch clients across CEMEA and establish implementation timelines as well as the Go to Market approach for each individual issuerVendor Management:Managing the day-to-day relationships with the chosen 3rd party vendors, including weekly status meetings, quarterly business reviewsManagement of Service Level Agreements, Cybersecurity Findings, and effective closureWorking with the sourcing team to construct and update vendor agreementsDay to day management including invoicing and billings, sourcing and call centre attestationsProfit and Loss Management:Develop and manage Profit and Loss statementsTrack and report (by market) revenue, direct cost, gross margin, operating expenses, operating income, and net profitCommunicate performance to the CEMEA Loyalty Team and sub regionsImplementation:Drive end to end implementation of programs across CEMEA working with Vendor(s), Sub Regional Product and Client Services teamsAssist in developing and executing a program launch calendar by working with key internal stakeholders and external partners from project start to endAct as point-of-contact for program status and key deliverables with internal and external partners/vendorsExecute programs on the sales pipeline and lead projects to ensure milestones are met and projects are executed on timeAssist with handling of redemption operations, reconciliations and logistics where required and in special cases.Review activity reports for program performance tracking and monitoring and setting forth recommendations to senior product teams and client managementInteract with Visa Cybersecurity team and Vendor(s) to remediate any potential findings to ensure robustness of the underlying platformFuture Functionalities Development:Lead all efforts to identify and prioritize future functionalities, in partnership with cross functional + cross sub-regional teams as well as the primary solution vendorCollect Sub-Regional requirements on future functionalities and prioritize which ones to include for the loyalty solution/sIdentify leading partners to develop future functionality capabilities in the platformLead all commercial negotiations with 3rd party vendors to develop new functionalitiesLead operational and technical efforts to bring new functionalities to life in the platformThought Leadership:Create thought leadership material and drive best practice knowledge content and digital customer experience (e.g., case studies, white papers)Socialize loyalty solutions at client forums to showcase capabilities of the platform as well as drive interest from new issuers and merchantsVisa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.QualificationsMinimum 10-12 years of experience in payments product management, payment processing, operations or consulting, experience in new product launch and program management is desirableMinimum 8 years of strong experience in loyalty solutions utilizing analytical and project/program management skills to support and implement solutionsCurious self-starter, fast learner and critical thinker able to imagine and absorb new market developments and evolving client needs and translate those into practical Visa solutionsTechnically astute to work through overall functional specifications, market nuances and client payment ecosystemsGo getter delivering results while engaging cross functional teams for the fast-paced deliveryExcellent problem solving & communication skills with a focus on client solutioning and ability to drive the thinking to more innovative levelsStrategic thinker able to piece together a broader business picture and then drill down into modular components and detailed requirementsStrong team player internally and with clients, working independently to coordinate cross functional activities, obtaining critical support from multiple stakeholdersPossesses meaningful and credible knowledge of Visa assets (VOP, Visa Net etc.)Uses expertise to challenge internal and client’s conventional thinking and is sought after for expertiseDue to focus on specific markets, proficiency in English language is a must.Visa is an EEO EmployerQualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.