About UsVisa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.Job DescriptionThe CICO Agent Network Lead is responsible for building, scaling, and managing the Visa Pay DRC cash-in/cash-out agent network. This role ensures customers can reliably deposit and withdraw funds while maintaining consistent service standards across all agent locations.The position involves leading network planning, agent performance management, and operational efficiency while ensuring compliance with regulatory and company standards. The role oversees agent productivity, liquidity management, and key performance indicators (KPIs), proactively addressing operational challenges and improving network performance.The role requires strong collaboration with internal and external stakeholders—including banks, agencies, operations teams, and risk/compliance units—to ensure seamless execution and continuous improvement.Essential Functions:Own and execute the Visa Pay DRC agent coverage strategy, rollout roadmap, and outlet selection criteriaTrain agent partners’ team leaders and field supervisors to ensure consistent standardsManage agent economics, including productivity, liquidity/float, incentives, and unit economicsDefine and enforce service standards across branding, compliance, availability, and qualityMonitor network KPIs and act on churn, dormant outlets, equipment issues, and closuresResolve operational challenges in collaboration with banks, agencies, and internal teams (operations, risk/compliance, product)Prepare weekly performance and exception reports for the Visa Pay DRC LeadThis is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.QualificationsBasic Qualifications:Bachelor’s degree with 5+ years of relevant experience OR advanced degree with 2+ years of relevant experienceExperience managing agent networks, merchant ecosystems, field distribution, or agency bankingStrong understanding of agent economics, productivity, and liquidity/float managementProven ability to train frontline teams and third-party partnersStrong analytical skills, including KPI tracking and root-cause analysisWorking knowledge of KYC, fraud prevention, and financial services complianceExcellent stakeholder management and communication skillsPreferred Qualifications:Experience in fintech, digital payments, or mobile money ecosystemsDemonstrated success in scaling and optimizing agent networksAdvanced data analysis and reporting capabilitiesStrong cross-functional collaboration skills in complex environmentsPhysical Requirements:Ability to travel regularly to field locations and agent sitesCapability to conduct on-site inspections and training sessionsProlonged periods working with data, reporting tools, and dashboardsVisa is an EEO EmployerQualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.