Customer Service Representative
Waste Connections
Customer Service Representative
Job Description
Alaska Waste is looking to hire a Customer Service Representative in Anchorage, AK!Be the Voice That Connects Our Community to Exceptional Service📍 Location: Anchorage, Alaska🕗 Schedule: Monday–Friday | 8 AM – 5 PM (No late nights!)💵 Pay: Starting at $21.00 per hour. 📅 Type: Full-Time | Office-Based🌟 Why Join Alaska Waste?At Alaska Waste, a Waste Connections company, we do more than keep Alaska clean—we build strong communities with every customer call. We're looking for a Customer Service Representative who’s friendly, reliable, and ready to grow with a company that values your talent.If you love solving problems, thrive in a fast-paced setting, and want a stable job with great benefits and real career growth, this is the role for you!💼 What You’ll Be DoingYou’ll be the first point of contact for our customers—helping them with service questions, resolving issues, and ensuring their needs are met quickly and professionally.Your day-to-day will include:Answering incoming calls and assisting customers with service requests, billing, or account changesResolving customer concerns with clarity, care, and a positive attitudeUsing company systems and Microsoft Office tools (Word, Excel, Outlook)Preparing service orders, change of address forms, and account adjustmentsCollaborating with internal departments to ensure excellent serviceOccasionally assisting at the front desk/reception areaPromoting goodwill and offering additional services where appropriate✅ What You Bring to the Table2+ years of customer service experience (call center experience is a plus!)Comfortable using MS Word, Excel, and EmailFast, accurate typing & 10-key skillsGreat organization, multitasking, and communication abilitiesA calm and professional demeanor—even under pressureHigh school diploma or equivalent preferredAbility to work in-office (remote work may be requested during temporary protocols)🖥️ Your Work EnvironmentClean, bright office environmentStandard workstation (desk, phone, headset, dual monitors)Fast-paced, high-volume call settingLong periods of sitting and typingOccasional exposure to elevated noise from nearby calls💡 Perks & BenefitsMedical, dental, and vision insuranceFlexible spending account (FSA)Short & long-term disability coverageLife insurance401(k) retirement plan with matchPaid training and internal promotion opportunitiesWork with a supportive, team-first group of professionals🚀 Apply Today and Connect with Your FutureReady to build your future with a growing, mission-driven company?📝 Apply now at: www.wasteconnections.comSearch for Customer Service Representative – Anchorage, AK and complete your application!Waste Connections is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.
Locations
- 2411-Alaska Waste Anchorage
Required Qualifications
- 2+ years of customer service experience (call center experience is a plus!) (experience, 2 years)
- Comfortable using MS Word, Excel, and Email (experience)
- Fast, accurate typing & 10-key skills (experience)
- Great organization, multitasking, and communication abilities (experience)
- A calm and professional demeanor—even under pressure (experience)
- High school diploma or equivalent preferred (experience)
- Ability to work in-office (remote work may be requested during temporary protocols) (experience)
- 2+ years of customer service experience (call center experience is a plus!) (experience, 2 years)
- Comfortable using MS Word, Excel, and Email (experience)
- Fast, accurate typing & 10-key skills (experience)
- Great organization, multitasking, and communication abilities (experience)
- A calm and professional demeanor—even under pressure (experience)
Preferred Qualifications
- Ability to work in-office (remote work may be requested during temporary protocols) (experience)
- 🖥️ Your Work Environment (experience)
- Clean, bright office environment (experience)
- Standard workstation (desk, phone, headset, dual monitors) (experience)
- Fast-paced, high-volume call setting (experience)
- Long periods of sitting and typing (experience)
- Occasional exposure to elevated noise from nearby calls (experience)
- Clean, bright office environment (experience)
- Standard workstation (desk, phone, headset, dual monitors) (experience)
- Fast-paced, high-volume call setting (experience)
- Long periods of sitting and typing (experience)
- Occasional exposure to elevated noise from nearby calls (experience)
Responsibilities
- You’ll be the first point of contact for our customers—helping them with service questions, resolving issues, and ensuring their needs are met quickly and professionally.
- Answering incoming calls and assisting customers with service requests, billing, or account changes
- Resolving customer concerns with clarity, care, and a positive attitude
- Using company systems and Microsoft Office tools (Word, Excel, Outlook)
- Preparing service orders, change of address forms, and account adjustments
- Collaborating with internal departments to ensure excellent service
- Occasionally assisting at the front desk/reception area
- Promoting goodwill and offering additional services where appropriate
- Answering incoming calls and assisting customers with service requests, billing, or account changes
- Resolving customer concerns with clarity, care, and a positive attitude
- Using company systems and Microsoft Office tools (Word, Excel, Outlook)
- Preparing service orders, change of address forms, and account adjustments
- Collaborating with internal departments to ensure excellent service
- Occasionally assisting at the front desk/reception area
- Promoting goodwill and offering additional services where appropriate
Benefits
- general: Medical, dental, and vision insurance
- general: Flexible spending account (FSA)
- general: Short & long-term disability coverage
- general: Life insurance
- general: 401(k) retirement plan with match
- general: Paid training and internal promotion opportunities
- general: Work with a supportive, team-first group of professionals
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