Customer Service Representative
Waste Connections
Customer Service Representative
Job Description
We are looking for a Customer Service Representative to join the team at our Hauling site in Alexandria, LA.Schedule is Monday - Thursday 8:00 a.m.-5:00 p.m., and Friday 8:00 a.m. -4:00 p.m.Pay Range: $17-18/hr. depending on experience.On top of competitive pay, we offer excellent benefits, 401k match $1 per $1 up to 5%, vacation, and year-round work.JOB RESPONSIBILITIES:Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.Assist customers by phone and in person to receive orders for installation, turn on, discontinuance, or change in service.Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.REQUIREMENTS:2+ years of Customer Service experience in a high call volume atmosphereExperience with MS Word, Excel, and Email preferredExcellent organization and communication skillsTyping and 10-key skills are requiredAbility to analyze and solve problems. Gather data, compile information, and prepare reports#ACBoostWaste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.
Locations
- 6160-Alexandria Hauling
Skills Required
- high call volume atmosphereintermediate
- MS Wordintermediate
Required Qualifications
- 2+ years of Customer Service experience in a high call volume atmosphere (experience, 2 years)
- Experience with MS Word, Excel, and Email preferred (experience)
- Excellent organization and communication skills (experience)
- Typing and 10-key skills are required (experience)
- Ability to analyze and solve problems. Gather data, compile information, and prepare reports (experience)
- 2+ years of Customer Service experience in a high call volume atmosphere (experience, 2 years)
- Ability to analyze and solve problems. Gather data, compile information, and prepare reports (experience)
Preferred Qualifications
- Excellent organization and communication skills (experience)
Responsibilities
- Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.
- Assist customers by phone and in person to receive orders for installation, turn on, discontinuance, or change in service.
- Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.
- Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.
- Assist customers by phone and in person to receive orders for installation, turn on, discontinuance, or change in service.
- Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.
Benefits
- general: On top of competitive pay, we offer excellent benefits, 401k match $1 per $1 up to 5%, vacation, and year-round work.
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