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Learn more about the career areas and business divisions at wellsfargojobs.com.About this role:Wells Fargo is seeking a Commercial Loan Servicing Representative to support Collateral and Flood Operations as part of Wholesale Operations.Collateral and Flood Operations focuses on collateral servicing, monitoring, management, and flood due diligence. In this role, you will:Act as primary loan servicing contact for collateral releaseCollaborate and consult with peers, colleagues and managers to resolve issues and achieve goalsExercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirementsMonitor collateral and prepare collateral release documentationMonitor loan system and resolve customer issues, and process complex transactions onlinePerform moderately complex administrative, transactional, operational and customer support tasksReceive direction from leadership and escalate non-routine customer concerns to experienced individualsSupport internal and external customers with inquiries and complaints regarding loan servicing needsRequired Qualifications:1+ year of Commercial Loan Servicing support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educationDesired Qualifications:Military experience researching and assessing questions, process, and procedures to make recommendations on solutionsMilitary experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customersMilitary experience with tracking information in multiple computer systems with high level of accuracyUS Military Service in the US Army, US Marine Corps, US Navy, US Air Force, US Space ForceExperience supporting commercial banking including knowledge of servicing procedures and systemsExperience in collateral lien release processes including real estate, Uniform Commercial Code (UCC), and/or vehicle titlesAbility to navigate multiple computer systems, applications, and utilize search tools to find informationAbility to read and interpret including complex commercial loan documentsAbility to thrive in a fast-paced, high-volume operational environment while effectively managing competing pipeline priorities and workload demandsCommitment to delivering accurate, high-quality work while maintaining a strong focus on customer satisfaction and experienceDemonstrated ability to consistently meet or exceed performance expectations, including productivity, quality, service, and attendance objectivesStrong analytical, critical thinking, and problem-solving skills with a high degree of accuracy and attention to detailStrong organizational, prioritization, multitasking, and time management skills in a metric-driven environmentStrong verbal, written, and interpersonal communication skills, with the ability to communicate clearly, professionally, and effectively with customers, staff, and leadership skillsProficient Microsoft Office (Word, Excel, Outlook, PowerPoint) skillsExperience with one or a combination of the following systems: Automated Financial Systems (AFS); Business Lending and Sales Tracking (BLAST); Credit View; Electronic Reporting and Compliance (ETRAC); EZ Request (EZR); FLO; Global Servicing Solutions (GSS); Hogan; Imaging and Content Management Platform (ICMP); LoanIQ; nCinoJob Expectations:Ability to work additional hours as neededAdhere to standards outlined with written policy as well as applicable State and Federal regulationsRelocation assistance is not available for this positionThis position is not eligible for Visa sponsorshipWillingness to work on-site at stated location on the job openingPosting Location: 801 Walnut Street, Des Moines, IA 50309#BootstoBankingIMPORTANT INFORMATION: AFTER SUBMITTING YOUR APPLICATION, PLEASE MONITOR YOUR E-MAIL FOR FUTURE COMMUNICATIONSOnce your application is received, Wells Fargo will make initial contact with you via e-mailPlease ensure your contact information (e-mail address and phone number) is current in your Wells Fargo Jobs ProfileIf your contact information has changed, please update prior to applying to this positionBased on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo.Posting End Date: 13 Sep 2026*Job posting may come down early due to volume of applicants.We Value Equal OpportunityWells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.Applicants with DisabilitiesTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.Wells Fargo Recruitment and Hiring Requirements:a. Third-Party recordings are prohibited unless authorized by Wells Fargo.b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.