Senior Commercial Collections Representative | Military Boots to Banking - Veteran InitiativeAbout this role:Wells Fargo is seeking a Senior Commercial Collections Representative | Military Boots to Banking - Veteran Initiative within Commercial Banking Operations. Learn more about the career areas and business divisions at wellsfargojobs.com.In this role, you will:Support, review, and negotiate a medium to high-risk portfolio consisting of more complex delinquent loans of high-level collateralized accounts which require special handling and researchResearch credit and account information, handle workout and restructuring problem loans and restructuring payment plansReview account equity to determine loss projectionsMonitor portfolio for policy compliance and adherence to risk ratingsAssist in the training of entry level staffParticipate in conducting issue specific training in conjunction with ManagerUtilize a high degree of knowledge and understanding of company policies and procedures and execute without issueLead by example, handle core assignments effectively while taking on additional responsibilitiesCollaborate and consult with peers, colleagues, and managers to resolve issues and achieve goalsInteract with internal customersReceive direction from leadersExercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirementsRequired Qualifications:2+ years of Commercial Collections support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educationDesired Qualifications:Military experience researching and assessing questions, process, and procedures to make recommendations on solutionsMilitary experience with tracking information in multiple computer systems with high level of accuracyMilitary experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customersUS Military Service in the US Army, US Marine Corps, US Navy, US Air Force, US Coast Guard, US Space Force2+ years of collections experienceLeadership experience includes coaching, training, and mentoringStrong telephone communication skills with the ability to influence positive customer outcomesExperience working in roles within accounting, accounts receivable/payableCustomer service/customer care experienceExperience working with the following systems: Artiva and InfoleaseExcellent critical thinking and problem-solving skills, as well as the ability to embrace and adapt to changeIntermediate Microsoft Office (Word, Excel, and Outlook) skillsAbility to navigate multiple computer systems, applications, and utilize search tools to find informationExcellent verbal, written, and interpersonal communication skillsAbility to provide strong customer service while actively listening and responding in an appropriate mannerSound analytical skills with high attention to detail and accuracyExperience delivering results in a fast-paced, deadline driven environmentSound organizational, multi-tasking, and prioritizing skillsAbility to work effectively, as well as independently, in a team environmentJob Expectations:This position is not eligible for Visa sponsorshipCandidate must be based out of posted locationThis position offers a hybrid work scheduleRelocation assistance is not available for this positionAbility to work additional hours as neededPosting Locations: Des Moines, IAIrving, TX#Boots2BankingPosting End Date: 13 Sep 2026*Job posting may come down early due to volume of applicants.We Value Equal OpportunityWells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.Applicants with DisabilitiesTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.Wells Fargo Recruitment and Hiring Requirements:a. Third-Party recordings are prohibited unless authorized by Wells Fargo.b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.