About this role:Wells Fargo is seeking a Technology Operations Analyst.In this role, you will:Participate in initiatives and identify opportunities for technology operationsEvaluate basic or tactical challenges that require research and evaluationProvide centralized command and control for major incident management, ensuring teams focus first on restoring business servicesReview, analyze and escalate issues from key metric analysis, event monitors, reported service deviations, and documented changesDevelop knowledge business cycles and capabilities to assess the impact of technology events on the business and other support areasReduce the impact of application and infrastructure failures on business deliveryEngage various teams of trouble-shooters to assess system health and issuesPresent recommendations for resolving more complex situationsProvide information to functional colleagues, internal partners and stakeholdersRequired Qualifications:2+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educationDesired Qualifications:2+ years of total work experience, with strong understanding of computer hardware, software, applications, operating systems, and basic networking conceptsExcellent communication and interpersonal skillsProblem solving skills – Ability to analyze and troubleshoot technical issues as wells as identify patterns and potential solutionsMulti-tasking skills to manage multiple chats or handle phone and chat in parallel to support service levelsTeam collaboration – Being able to work effectively in a team environment and collaborate with other IT teamsCompTIA A+, ITIL Basis V4 CertifiedPrior experience in customer service or technical support roleJob Expectations:Candidate must be amenable to work in McKinley Hill, Taguig CityPosting End Date: 2 Nov 2026*Job posting may come down early due to volume of applicants.We Value Equal OpportunityWells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.Applicants with DisabilitiesTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.Wells Fargo Recruitment and Hiring Requirements:a. Third-Party recordings are prohibited unless authorized by Wells Fargo.b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.