Job Description

Locations

• Kuala Lumpur

Skills Required

• order fulfilmentintermediate
• MS Officeintermediate

Required Qualifications

• You are customer-focused and take pride in delivering accurate, timely work. (experience)
• You are organized, detail-oriented, and able to manage multiple priorities. (experience)
• You communicate clearly and collaborate effectively with global and local teams. (experience)
• You are proactive, adaptable, and open to continuous learning. (experience)
• You thrive in a structured environment but are comfortable working independently when needed. (experience)
• You bring a positive mindset and enjoy being part of a supportive team. (experience)
• You are customer-focused and take pride in delivering accurate, timely work. (experience)
• You are organized, detail-oriented, and able to manage multiple priorities. (experience)
• You communicate clearly and collaborate effectively with global and local teams. (experience)
• You are proactive, adaptable, and open to continuous learning. (experience)
• You thrive in a structured environment but are comfortable working independently when needed. (experience)
• You bring a positive mindset and enjoy being part of a supportive team. (experience)
• Diploma or higher qualification in any discipline. (experience)
• 2–3 years of relevant experience in order fulfilment, supply chain, logistics, or a related role. (experience, 3 years)
• Fluent in English, both written and spoken. (experience)
• Proficient in MS Office and comfortable working with systems. (experience)
• Strong planning, organization, and time management skills. (experience)
• Excellent communication and interpersonal abilities. (experience)
• Ability to work independently, meet deadlines, and perform well under pressure. (experience)
• Resourceful, dependable, and committed to delivering quality work. (experience)
• 2–3 years of relevant experience in order fulfilment, supply chain, logistics, or a related role. (experience, 3 years)
• Fluent in English, both written and spoken. (experience)
• Proficient in MS Office and comfortable working with systems. (experience)
• Strong planning, organization, and time management skills. (experience)
• Excellent communication and interpersonal abilities. (experience)
• Ability to work independently, meet deadlines, and perform well under pressure. (experience)
• Resourceful, dependable, and committed to delivering quality work. (experience)
• Ability to support India region working hours:Time: 11:00 AM – 8:00 PMDays: Monday – Saturday (half-day on Saturday) (experience)
• Ability to support India region working hours:Time: 11:00 AM – 8:00 PMDays: Monday – Saturday (half-day on Saturday) (experience)
• Work Location: Kuala Lumpur, Malaysia (experience)

Responsibilities

• Manage and process customer RFQs and POs from the global mailbox queue.
• Ensure all customer enquiries are responded to within agreed SLAs.
• Assess transaction urgency based on ETA, port, and customer type, and escalate when required.
• Partner closely with Local Customer Service teams by highlighting irregularities, risks, or exceptions.
• Support credit control processes by flagging orders that exceed approved credit limits.
• Use internal systems to understand customer-specific requirements and ensure accuracy in every transaction.
• Follow up proactively with Supply Chain and LCS on outstanding items to ensure timely completion.
• Maintain clear task ownership and ensure daily activities are fully accounted for.
• Contribute ideas to improve processes, efficiency, and service quality.
• Participate in team discussions, training, and knowledge-sharing sessions.
• Support rostered mailbox coverage on Saturdays and Public Holidays when required.
• Take on overtime assignments as needed and comply with standard operating procedures.
• Manage and process customer RFQs and POs from the global mailbox queue.
• Ensure all customer enquiries are responded to within agreed SLAs.
• Assess transaction urgency based on ETA, port, and customer type, and escalate when required.
• Partner closely with Local Customer Service teams by highlighting irregularities, risks, or exceptions.
• Support credit control processes by flagging orders that exceed approved credit limits.
• Use internal systems to understand customer-specific requirements and ensure accuracy in every transaction.
• Follow up proactively with Supply Chain and LCS on outstanding items to ensure timely completion.
• Maintain clear task ownership and ensure daily activities are fully accounted for.
• Contribute ideas to improve processes, efficiency, and service quality.
• Participate in team discussions, training, and knowledge-sharing sessions.
• Support rostered mailbox coverage on Saturdays and Public Holidays when required.
• Take on overtime assignments as needed and comply with standard operating procedures.

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