I. Job SummarySupervises and provides leadership to direct reports. Manages work flow and assigns tasks.II. Essential Duties and Responsibilities Manage a team of BPO processors into the area of Accounts payable, collections, sales as per business alignmentTimely reporting of data, MIS and related metricsAssists in keeping vendor accounts updated and accurate.Returns or resolves quality control issues in problem queues.Meets or exceeds individual productivity requirements.Follows standard procedures and introduces all new procedures into daily routineMentor the team to ensure excellence in performance and motivation levelsTrain and develop new hires to accommodate with company’s standards and cultureMaintains professional and productive relations and communications with internal customers.Other duties may be assigned as needed by manager.III. QualificationsA. Required Qualifications Any Graduationminimum 3.4 to 4 years of experience in Operations or Customer Support1 year of experience in managing a team (in addition to education requirement)B. Preferred QualificationsIV. Physical RequirementsListed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.FrequentlyRepetitive MotionsEye/Hand/Foot CoordinationConstantlySittingTalkingHearingOffice: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.V. BenefitsWM India offers comprehensive healthcare, accidental insurance, medical and life coverage, voluntary parental insurance, optional NPS contributions, and statutory payment of gratuity benefits for eligible employees.If this sounds like the opportunity that you have been looking for, please click Apply.