Job Description

Locations

• Melbourne, Australia

Skills Required

• software delivery lifecycleintermediate

Required Qualifications

• We care most about solutioning and client-facing strength: running a workshop, working out what a client really needs, and turning it into a clear, efficient solution. Strong problem-solving, an eye for detail, and broad MarTech awareness matter more than knowing every tool on day one. Excited about the role but don't tick every box below? Apply anyway. (experience)
• Solutioning & client-facing: you can run a workshop, draw out what a client really needs, shape it into a clear design, and hold your own in front of mid-market and enterprise clients. (experience)
• Consulting or delivery experience: 4+ years turning business needs into working technical solutions, in solution architecture, consulting, integration, or SaaS delivery. (experience, 4 years)
• Requirements & documentation: comfortable capturing requirements and designs through BRDs, SSDs, FSDs, wireframes, workflows, diagrams, and mock-ups. (experience)
• A technical foundation: comfortable across data, APIs, and web, and able to reason through integrations and trade-offs, even where a platform is new to you. (experience)
• Communication & influence: you explain things clearly to both technical and executive audiences and guide clients to good decisions without needing polished decks. (experience)
• Hands-on and curious: happy to get into the build, automate the repetitive, and learn new platforms quickly. (experience)
• Solutioning & client-facing: you can run a workshop, draw out what a client really needs, shape it into a clear design, and hold your own in front of mid-market and enterprise clients. (experience)
• Consulting or delivery experience: 4+ years turning business needs into working technical solutions, in solution architecture, consulting, integration, or SaaS delivery. (experience, 4 years)
• Requirements & documentation: comfortable capturing requirements and designs through BRDs, SSDs, FSDs, wireframes, workflows, diagrams, and mock-ups. (experience)
• A technical foundation: comfortable across data, APIs, and web, and able to reason through integrations and trade-offs, even where a platform is new to you. (experience)
• Communication & influence: you explain things clearly to both technical and executive audiences and guide clients to good decisions without needing polished decks. (experience)
• Hands-on and curious: happy to get into the build, automate the repetitive, and learn new platforms quickly. (experience)
• Marketing technology: marketing cloud or CDP, marketing automation, loyalty, or CRM platforms. (experience)
• Web & tagging: JavaScript or TypeScript, HTML, CSS, XML/XSL, REST and SOAP APIs, and site tagging with tools like Google Tag Manager, Tealium, or Adobe Launch. (experience)
• Data: SQL and relational databases such as MySQL, Oracle, or SQL Server, plus data modelling, ETL/ELT, JSON, and webhooks. (experience)
• Delivery method: familiarity with the software delivery lifecycle and how requirements, design, build, testing, and maintenance fit together. (experience)
• Identity & media: email identity, addressability, people-based marketing, or programmatic/DSP. (experience)
• Automation & AI: scripting in Python and using AI or LLM tools to speed up delivery and QA. (experience)
• Commercial awareness: a working understanding of the sales process and how solutioning supports it. (experience)
• Ways of working: comfortable working with local and remote teams across time zones; a second language is a plus. (experience)
• Education & certifications: a relevant technical or business qualification, or certifications in cloud, data, or delivery. (certification)
• Marketing technology: marketing cloud or CDP, marketing automation, loyalty, or CRM platforms. (experience)
• Web & tagging: JavaScript or TypeScript, HTML, CSS, XML/XSL, REST and SOAP APIs, and site tagging with tools like Google Tag Manager, Tealium, or Adobe Launch. (experience)
• Data: SQL and relational databases such as MySQL, Oracle, or SQL Server, plus data modelling, ETL/ELT, JSON, and webhooks. (experience)
• Delivery method: familiarity with the software delivery lifecycle and how requirements, design, build, testing, and maintenance fit together. (experience)
• Identity & media: email identity, addressability, people-based marketing, or programmatic/DSP. (experience)
• Automation & AI: scripting in Python and using AI or LLM tools to speed up delivery and QA. (experience)
• Commercial awareness: a working understanding of the sales process and how solutioning supports it. (experience)
• Ways of working: comfortable working with local and remote teams across time zones; a second language is a plus. (experience)
• Education & certifications: a relevant technical or business qualification, or certifications in cloud, data, or delivery. (certification)

Responsibilities

• Lead client scoping sessions and workshops on their business and technical challenges, uncover the use cases that drive the design, and take it through to requirements and sign-off.
• Scope and estimate the work, design the most efficient solution to meet the client's goals on our platform, and advise on the fastest path to value.
• Own the end-to-end solution design for assigned clients across marketing automation, people-based and email marketing, loyalty, and marketing cloud/CDP, covering identity, data, APIs, orchestration, and measurement. Be their main technical contact and keep delivery on track against what was agreed.
• Consult on web and digital experiences, and design, deploy, and troubleshoot site tagging (i.e. GTM, Tealium, Adobe Launch, data layer, event/conversion tracking, identity sync, consent).
• Produce and maintain clear technical artefacts: solution designs, data mappings, integration specs, test plans, handover docs, and reusable assets, and guide testing through to issue resolution.
• Weigh trade-offs across performance, reliability, security, and time to value, and spot risks early with practical alternatives to resolve them.
• Support project managers on timelines by giving input on each part of the solution and where the effort sits.
• Get hands-on to build and test solutions, support the delivery team, and work with technical and data specialists where the design needs deeper input.
• Feed client needs that go beyond current product capability back to the Product team, and support pre-sales scoping and effort estimates with sales and technical colleagues.
• Lead client scoping sessions and workshops on their business and technical challenges, uncover the use cases that drive the design, and take it through to requirements and sign-off.
• Scope and estimate the work, design the most efficient solution to meet the client's goals on our platform, and advise on the fastest path to value.
• Own the end-to-end solution design for assigned clients across marketing automation, people-based and email marketing, loyalty, and marketing cloud/CDP, covering identity, data, APIs, orchestration, and measurement. Be their main technical contact and keep delivery on track against what was agreed.
• Consult on web and digital experiences, and design, deploy, and troubleshoot site tagging (i.e. GTM, Tealium, Adobe Launch, data layer, event/conversion tracking, identity sync, consent).
• Produce and maintain clear technical artefacts: solution designs, data mappings, integration specs, test plans, handover docs, and reusable assets, and guide testing through to issue resolution.
• Weigh trade-offs across performance, reliability, security, and time to value, and spot risks early with practical alternatives to resolve them.
• Support project managers on timelines by giving input on each part of the solution and where the effort sits.
• Get hands-on to build and test solutions, support the delivery team, and work with technical and data specialists where the design needs deeper input.
• Feed client needs that go beyond current product capability back to the Product team, and support pre-sales scoping and effort estimates with sales and technical colleagues.

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